Get started with Acendy

Creating a demo store

Getting started with POS

Installation of Acendy POS Connecting the payment terminal Connect to a receipt printer

Getting started with online store

Checklist For Getting Started Payment Solutions The right shipping leads to increased sales Included functionality Create a design that sells Marketing and newsletters Diving Deeper into Advanced Services Getting help after startup

FAQ - Getting started

Apps and Extensions Not Liable for VAT

Search Tool in the Control Panel Admin language support Sending and receiving invoices in Acendy How to Complete a Change of Ownership GDPR and Privacy FAQ & Nice to know Early Access

Profile and company info

Edit profile Change password Activate Two-Factor Authentication

Dashboard in the control panel Dashboard: Get started guide

Connecting a domain Move to a new domain

General configuration Users, Administrators and Groups Minimum order limit URL Redirects CMS Pages (Text on Pages)Stock Status and Stock Rules Adding new currencies Publishing Tool (CMS)

Printing Price Labels (EAN Codes)Discounts How to Integrate Discount Codes/Discounts Using URL Parameters File browser Credits Generate shopping cart link Cancelling your online store Acendy App

Email: Dashboard Email templates: First time use - migrate from legacy email templates Email Templates: Template Variables Email templates: Intro to email builder Email templates: Editing a template Email templates: Settings, preview and test mail Email templates: Save and publish templates Email templates: Languages and translations Email templates — Available templates and installing optional ones Email Templates: Order Confirmation for Business Customers (B2B)Email Templates: One-time code by email Verification of domain for outgoing e-mail E-mail: Adding sender addresses Email Templates: Custom Email Template Email Templates: Attaching a File

Storefront search

New search — overview and activation Featured products and categories in the search Synonyms in the search

Product management

Suppliers — overview and setup Manufacturers — overview and setup

How to create a new category Main categories and subcategories Sorting categories Dynamic category Category Description Related categories Product details in category view Primary category

How to create a new product How to edit a product Product settings Activating and deactivating products Duplicating Products Delete products Related products Featured products How to create gift cards Article number (SKU) for products and variants Tips for good product images Product tag Embed YouTube videos Product Bundles Pay with multiple gift cards online

Variants & filters

Creating New Variants and Linking Them to Products Inventory Management for Variants Variant Templates Variant Types Hiding variants from storefront Uploading images for variants Product Filters — Setup and Usage

What is the bulk editor?Quick Edit Overview, search and filtering Actions Views Overview / Log

Inventory management

Reorder point Stock history Order Statuses reserving stock Extended Stock Display

Campaign center

Campaign Center v3 — overview Campaign Center v3 - statuses Campaign Center v3 - creating and managing campaigns Campaign Center v3 — Adding and removing products Campaign Center v3 — Setting campaign prices Campaign Center v3 — Scheduling a campaign Campaign Center v3 — Category sync Campaign Center v3 — Sync integrity Campaign Center v3 — Timeline view Campaign Center v3 — Product conflicts Campaign Center v3 — Product tag sync

Troubleshooting: Product management

Product not visible in category

Discount center

Discount Center: Overview and getting started Discount Center: Discount codes Discount Center: Quantity Discounts Discount Center: Buy X for Y Discount Center: Choosing which products a discount applies to Discount Center: Scheduling and the timeline Discount Center: Conditions Discount Center: Category and tag sync Discount Center: Importing and duplicating codes Discount Center: Discount code usage reports

Specials center

Overview and get started Adjust offer Setting offer price for many products Planning offers and the timeline Price History and Reference Price Bulk editor log and reset AI command line Set offer on an entire category

Product page: Show product collections Product collections — create and manage on a product Product collections — display types Global product collections and Product variants Product collections — AI help

Orders & customers

Order management

Order Overview Edit customer Order management How to partially deliver an order How to credit orders How to sell items via pre-order Redigere en ordre Order Assistant v2 Customer cancellation

Customer Overview Logging into account page The customer card Actions on a customer Purchased products per customer Inbox management

Manual orders and invoicing

How to create a manual order Create manual invoice Right Of Withdrawal Form

Quotes Module Introduction Quote Overview New quote Add product to quote Send and Accept Quotes Settings for the quotation module Receive Payment for Quotes with Vipps Updating via Email

Get started with Returns Return Settings Return Reasons How the customer registers a return in the online store Mark as received Return Reports and Statistics Return assistant

Troubleshooting

System log Troubleshooting: Duplicate orders Troubleshooting: Wrong VAT calculation

Existing customer: Why upgrade to the design builder Existing stores: How to Install Your First Theme Design builder introduction Setup for sections and blocks Activate the design builder

Page header Index page Product page Category and manufacturer page

Theme: Editing & publishing

Your Acendy's First Theme Create a new theme Editing a Published Theme Editing a theme in draft Available Pages in a Theme Publishing themes and pages

Theme: Layouts and setups

Layout: Using margin and padding Setting up the layout with columns Export and import themes and pages

Theme: Global theme settings

Colors Fonts General Products Mobile menu Custom CSS Cart Design builders advanced mode - what is it?Account page Filter placement Global border radius Terms for custom code

Block: Column Block: Products Block: Crall product recommendations Block: Offset Block: Video banner Block: Video column Block: Customer club Block: Related categories Block: Social media icons Column: Integration Block: Cart Add-on Category: Subcategories Block: Clerk Block: Logos

General settings for blocks Border Image Tagline Rich text editor Button Countdown Block setting: Unique ID

Section types Top menu: Transparent header Section: Product Purchase Section: General product info Sidebar navigation Section: Hero banner

Product box designer

Product Box Designer — Overview Product Box Designer — Block Reference Product box designer - how to add to your template Product Box Designer: How to combine blocks and sections Product Box Designer: Block — Thumbnail Product Box Designer: Block — Title Product Box Designer: Block — Price Product Box Designer: Block — Description Product Box Designer: Block — Manufacturer Product Box Designer: Block — Stock Status Product Box Designer: Block — CTA Button Product Box Designer: Block — Attribute Buttons Product Box Designer: Block — Wishlist Product Box Designer: Block — Reviews Product Box Designer: Block — Ribbon Product Box Designer: Block — Tag

Design builder extensions

Short description Favorites / Wishlist Video in image carousel Custom banner / ribbon Lipscore Customer Reviews Cart add-ons

Edit index page banner

Blocks: Product page

Product page: Product name Product: Price Product: Short description Product page: Item number Product: Brand Product: Properties Product page: Yarn properties Block: Stock Status Product page: Stock status per store Block: Product retailer price

Header: Logo Header: Main menu Header: Menu button Header: Header Icons Header: Search field Header: Clerk search Header: Product info Header: Static page links Header: Slogans Header: Language and currency Header: Language selector Header: Currency selector Header: Country selector Header: Countdown

Practical information

Installation and setup Tips for setting up shipping methods Upload a custom shipping logo Shipping with automatic price calculation Volume weight explanation Filter orders by shipping method Customs clearance of Norwegian goods in transit (NVIT)

Manual shipping methods

Fixed shipping Postal code and weight based shipping Pickup in store / Pickup at warehouse Free shipping for selected categories

Bring Bag at door Information regarding Norgespakke

MyPack Home Small - "Bag at Door"Varebrev Home Small Postnord Home Delivery

Other providers

PostNord Logistra Get started with Profrakt in Mystore Postnord Booking Widget MyBring Link shipping to shipping options in Logistra

Payment solutions

PayPal Using external gift cards in Acendy POS Payment Modules Overview

Pci Dss Compliance Statement

Order and Activate Kustom Checkout Kustom API Keys Log in with Klarna Kustom B2B (Billie)Recurring orders Klarna Payments in the express checkout Troubleshooting Klarna Switch from Klarna API to Kustom API (Klarna Checkout V3)

Applying and setup Activating Vipps login Troubleshooting Vipps FAQ Vipps

Hoe plaats ik een testbestelling?

Overview and customization Sections and Key Figures Report pages

Practical information

General Information About the Point of Sale System How to Apply for an Acendy Datakasse Agreement Datakasse version 4.0 Help guide for Acendy POS

Installation and setup

Installation of Acendy POS Connecting to a terminal Connect to the receipt printer Connect the scanner Managing cash registers in Acendy

Using the POS solution

Start And Stop Cash Register Sales How to add / select a customer Sessions in POS — what they are and why they must be settled on the same day Barcodes for point of sale How to Apply Discounts in Acendy POS Product And Stock Management How to complete sales in POS Transfer shopping cart to order in the control panel Transfer orders from control panel to POS Search for Receipts in Acendy POS Employee Cards Send Shopping Cart via SMS Weight based products FAQ - Point of Sale

Payment methods

Pay With Card Pay in cash Pay with Vipps Pay with gift card/credit note How to sell gift cards How to redeem a credit note Exchange Slip in Mystore POS Returns in Acendy POS Split Payments in Acendy POS

POS Problem solving

Troubleshooting Acendy POS Problems With Payment Terminal Acendy POS app Login issues Reset Acendy POS

Where Can I Buy Hardware for the Cash Register?Which Hardware Can Be Used For The Cash Register System requirements

Day End - Z Report Accounting Report - POS Payout Report - POS Manually account for POS sales Overview of giftcards (debt)Booked Information Accounting groups in POS

Introduction and first setup

Customer Club - Getting Started Loyalty Club - Customer group setup and settings Price adjustment for customer club members

Customer benefits and newsletter

Member benefits Bonus Points - Setup and Configuration Newsletters to Customer Club Members Joining and Leaving the Customer Club

Personalized shopping and design

Design adjustment for customer club Customer Club and Personalized Shopping

Supplier and manufacturer setup Editing a sent purchase order

Purchase Order Overview on Basic plan Create a purchase order (Basic)Complete and mark as sent Receiving a Purchase Order (Basic)Procurement assistant (Basic)Deleting purchase orders

Landing page and overview Create New Purchase Order Automatic Purchase Order (Overselling and Restocking)How to send a purchase order Reservations and allocations Receiving items on a purchase order Order management with purchase module

Tools and extensions

Pre-Sales from Purchase Orders Document Archive Open products in bulk editor Move reservations to another purchase order Import items to purchase order Export purchase order listing Extended Supplier Support Procurement Assistant EAN (barcode) Print From Purchase Order Extended presale

Before starting a stocktaking How to perform inventory count Overview of open stocktakings Stocktaking on mobile device Stocktaking deviations Commit stocktaking Resetting inventory and Reporting Filter Products Based on Date of Stocktaking

Sales per day report Profit report Debt report Purchased products Stock value report

Introduction to revenue report Predefined Reports Custom report Report Views Column Descriptions Exporting reports Calculation of Total Sum

Trend Report: Introduction and Activation How to read the trend report Filters and basis in the trend report Detail view: the orders behind the numbers Export of the trend report Why don't the numbers in the trend report match?

Personalised Shopping

Getting started

Guide: How to succeed with personalized shopping Video walkthroughs Which providers can you integrate with?How to navigate the dashboard Verification of domain for sending e-mail

Search & Recommendations

Get Started with Personalized Search Personalized product recommendations How to use Ai for Text Content in the Control Panel

Conversion tools

Popup in the webshop How to use discount codes What is abandoned cart and how to set it up?

Email & Automations

What is an Email Flow?How to send personalized emails Automatic email upon newsletter subscription

International sales

Introduction to international sales First setup

Setup in the control panel

Countries, currencies and languages Tax rate setup How to link domains to countries Product feed per country

Payment and shipping

Payment methods Customs Documentation Shipping abroad

Product feed (Prisjakt, Shopello, etc.)

Google: Technical setup

Google Analytics 4 setup Google Shopping: How to add pre-orders Google Shopping: Adding custom tags to feed Product feed for Google Merchant Center What is a sitemap?Google Ads Tag – Conversion Tracking Google Search Console Google Tag Manager Google Ads – Enhanced conversions Schema.org

Google: Tips and tricks

Google Ads: Get started with ads Google Ads: Tracking sales Google Analytics 4: Tracking internal search Tips for increasing sales Checklist in Acendy control panel for SEO/Marketing Rejected products: Missing GTIN Number Adding Meta content for SEO

Meta: Technical setup

Creating a Meta (Facebook) Pixel Setting up Meta product cataloge Meta: Domain Verification Adding custom tags to feed

Snapchat Pixel Snapchat Feed

Serverside oppsett

Server-side tracking with Stape and Google Tag Manager 631

ChatGPT Ads — product feed ChatGPT Ads — pixel

Available extensions Mystore MCP

Product management

Custom Tabs Energy label Product attachments Export Center The Color Palette Shop The Look Yarn Packages Product Properties Barcodes / EAN Import / Export Product CSV Date created Additional product information Sell max quantity per product

Order management

Showing Margin in Order Processing B2B Reseller Solution Microsoft Dynamics Nav Packing manifest Collection Pick List Simple Backorder Management Custom order tags on order lines Customer Representative Planned Delivery

Axia Colliflow Advanced stock management Stock Alerts via Email

Password Protected Online Store Feedback after purchase Age check via BankID Zendesk Chat Product image preview

Klaviyo Newsletter - Email Marketing Dynamic SEO Consent Module Reference Price Lipscore Google Reviews Shopello Prisjakt Integration Guide Prisguiden Tradetracker Kelkoo Yotpo Adform Adtraction Ad Tracking Tradedoubler Mailmojo Klaviyo product feed

Commercial Invoice Volume Weight Calculator Additional Shipping Per Product Shipping quotes in storefront

Instagram Feed (Elfsight)Facebook/Meta Pixel

Product sync / Multistore

Product synchronization Overview and store selector Multi-store — settings per sub-store Multistore — synchronization exceptions Multi-store — main store's own settings

Mystore (Acendy) API Create an API Key in Mystore IEX iizy

Setting up Tripletex Troubleshooting Tripletex Errors Tripletex API key Sending invoices automatically from Tripletex Accounting for Gift Cards in Tripletex

Legacy design templates

Social media Legacy blog feature Tips for design and layout Europe template

America template

America template Optimizing page speed America FAQ page Blog v3 Optimising banners on America template Countdown to free shipping Upgraded cart page on America Countdown timer in header

Why choose Acendy?

Why Choose Acendy?Acendy platform pricing Moving to Acendy Migration From Another Platform

Content builder

Content Builder: Get started Content Builder: Move a page here Content Builder: Blocks and layout Content builder: Edit, preview and save Content Builder: AI in the builder

Storefront search

New search — overview and activation

Featured products and categories in the search

Synonyms in the search

English

Norsk
English

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