Cancelling your online store

This article explains how to cancel your agreement with Mystore.no and what you should do before your online store is closed.

Are you considering cancelling your online store?

If you are considering cancelling your online store with us, we recommend contacting us first.

If there is something you are unhappy with, need additional help with, or are experiencing challenges with, we would be happy to hear from you. In many cases, we can assist with guidance, adjustments, or solutions that make it easier for you to move forward.

Our goal is for you to succeed with your online store, and we are happy to help before you decide to terminate your agreement.

How to cancel your online store

For a cancellation to be valid, the request must be submitted through the form in the control panel by a user with administrator permissions.

Go to the front page of the control panel
Click the account icon / your logo in the top right corner
Select Customer relationship → Cancellation
Follow the instructions on the screen

Please note that invoices already issued for hosting and operations must be paid even if the agreement is cancelled. Agreements run until the end of the invoiced period.

Before your agreement expires

Before the online store is deleted or the agreement period expires, we recommend downloading any data you want to keep.

This may include:

Products
Product images
Customer lists
Reports
Other relevant data

Returning the payment terminal

If you have used POS (Datakasse) and rented a payment terminal through Mystore, the terminal must be returned when cancelling your agreement.

Send the payment terminal to:

Return address
Mystore.no AS
Stakkevollvegen 39
9010 Tromsø
Norway

Agreements with third parties

If you have entered into agreements with third-party providers, these must be cancelled directly with the provider.

This applies, for example, to:

Vipps
Klarna
Logistra
Profrakt
Spedify