Returns in Acendy POS

How to process a return in Acendy POS

You can start a return in several ways.

Search for or scan the receipt

1. Search for or scan the receipt
2. Enter the quantity of items to be returned
3. Tap Register as Return
4. Select return type:
5. • Return/Exchange – item is returned to inventory
   • Complaint – item is not returned to inventory
5. Select the preferred refund method

Search for the order in POS

1. Tap Main Menu → Orders
2. Find the correct order and tap the three dots
3. Select Return/Exchange
4. Enter the quantity of items to be returned
5. Tap Register as Return
6. Select return type
7. Select the preferred refund method

Card refunds

1. Find the original order
2. Select the items to be refunded
3. Tap Card to complete the refund
4. A receipt is printed

The funds are normally credited to the customer’s bank account within 2–4 business days.

No verification is required in the terminal – the refund is automatically returned to the payment card used for the original purchase.

Failed refund?

Contact customer support.

A low balance with Adyen is a common reason for failed refunds. A buffer can be set up to ensure sufficient funds for refunds. Please contact customer support to arrange this.

A failed refund is indicated by a warning icon in the header.
Click the icon to go to View Recent Orders → Refunds.

Here, you can:

• set the status to “Under investigation”
• add a comment (after contacting customer support)

An overview of card refunds can be found under:
Main Menu → View Recent Orders → Refunds

Refund overview

Here you will see:

• information about the return order, original order, and reference number
• refund status (approved / failed)
• an available comment field

Vipps refunds

Vipps refunds are not processed directly in POS.

How to refund with Vipps

1. Start the return in POS
2. Transfer the shopping cart to the control panel
3. Open the order in the control panel
4. Manually set the payment method to Vipps in the control panel
5. Refund the amount manually in the Vipps portal
6. Enter the Vipps transaction ID on the order in the control panel