Discount Center: Conditions
Conditions are the rules a cart has to meet before a discount applies, plus a few options that change how the discount behaves. They live on the Conditions card on the detail page. The exact set depends on the discount type, but most apply to discount codes.
Editing conditions
On the detail page, find the Conditions card and click Edit conditions. Set the ones you need and save. Anything you leave at its default simply doesn't restrict the discount.
The conditions
Condition | What it does |
|---|---|
Minimum order | The cart total has to reach this amount before the discount applies. |
Usage limit | How many times the code can be used in total across all customers. Leave blank for unlimited. |
Minimum quantity | The fewest products that must be in the cart for the discount to apply. |
Customer group | Restrict the discount to one customer group. Default is all customers. |
Connected account | Lock a code to a single customer by their customer number, so only that account can use it. |
Apply to | Whether the discount hits all products, the most expensive, or the least expensive item. |
Allow on sale products | Whether items already on sale are eligible. |
Discount from the recommended (pre-sale) price | Calculate the discount from the original price instead of the current sale price. |
Free shipping | The discount also makes shipping free. |
Combine with other discounts | Whether this discount can stack with others on the same order. |
Allow orders below the discount value | For fixed-amount codes, whether an order smaller than the discount value is still allowed. |
Do not give to customer groups | Exclude customer groups from the discount. |
Gift card (remainder) | Treat the code as a gift card, keeping any unused balance for next time. |
Not every condition appears for every discount type — the card only shows the ones that make sense for the discount you're editing.
Conditions that matter most
A few are worth calling out because they change customer-facing behaviour:
- Minimum order and Minimum quantity are the usual way to make a discount "worth it" — for example, free shipping only over a certain amount.
- Combine with other discounts controls stacking. Turn it off if a code should never apply on top of an existing sale or another code.
- Connected account turns a general code into a personal one. Once set, only the matching customer number can redeem it.
- Gift card (remainder) is what makes a code behave like a gift card rather than a one-shot discount.
Tips
- If a customer says a code "isn't working", check the conditions first. A minimum order, a customer-group restriction, or a connected-account lock is the usual cause.
- "Allow on sale products" off is the clean way to stop discounts stacking on already-reduced items, separate from the broader "Combine with other discounts" toggle.