---
title: "Verification of domain for outgoing e-mail"
url: "https://support.acendy.com/en/article/verification-of-domain-for-outgoing-e-mail"
language: "en"
last_updated: "2026-03-09T11:59:25.024Z"
---

# Verification of domain for outgoing e-mail

This article explains how to verify your domain for sending emails from your online store. The domain must be verified to ensure that important emails such as order confirmations, password updates, and system notifications are successfully delivered to recipients.

> Without verification, your emails may:
> 
> -   End up in **spam folders**
> -   Be **blocked by email providers**
> -   Not be delivered at all

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## How the verification works

To verify your domain, you must add two technical records to the domain’s DNS settings:

-   **DKIM**
-   **Return-Path**

These records act as a digital signature that tells the recipient’s email system that the emails are actually sent from your online store.

The values you need can be found in the **control panel**, and they must be added with your **domain provider** (for example Domeneshop, One.com, or Syse).

* * *

## Step 1: Retrieve verification information in the control panel

1.  Go to **Configuration → Email**
2.  Find the section **Your domains for sending email**
3.  Click **Add domain**
4.  Enter the domain you want to send emails from (example: `mystore.com)`

-   -   **Note:** Do not include [**www**](http://www/)**.** before the domain name.

5.  Click **Submit**

You will now see the values for:

-   **DKIM**
-   **Return-Path**

These values must be copied and added to your domain provider.

![](https://cdn-assets.productfruits.com/a80d12a2-ee3c-44f6-a91d-f20f122e3d29)

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## Step 2: Add DNS records with your domain provider

Log in to the company where your domain is registered and add two new DNS records.

#### **DKIM record**

-   **Type:** TXT
-   **Hostname / Host:** Copy the value from the control panel
-   **Value:** Copy the value from the control panel

#### **Return-Path record**

-   **Type:** CNAME
-   **Hostname / Host:** Copy the value from the control panel
-   **Value:** Copy the value from the control panel

  

#### **Get help from your domain provider**

If you find DNS configuration difficult, you can send the values to the support team at your domain provider. They can help you add the records.

-   [Contact Domeneshop](https://domene.shop/contact)
-   [Contact One.com](https://help.one.com/hc/no/categories/115000796605-Domene)
-   [Contact Syse](https://www.syse.no/kontakt#section-contact-chat)

Example email:

![](https://cdn-assets.productfruits.com/b6dab841-f5bb-4e45-9130-b6a21be3a807)

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## Set sender addresses

Once the domain has been verified, you must define which email addresses your store should send emails from.

1.  Go to **Configuration → Email**
2.  Navigate to **Important email addresses**
3.  Select **Sender addresses**
4.  Add the email addresses you want to use

Example:

[`post@mystore.com`](mailto:post@mystore.com)

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## Video walkthrough

[YouTube video](https://www.youtube.com/embed/FPUDri0Tdgs)

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## Frequently asked questions (FAQ)

> **Who is my domain provider?**

Your domain provider is the company you pay the **annual fee for the domain name** to.

**For .no domains:**

1.  Go to:  
    [https://www.norid.no/no/domeneoppslag/oppslagstjeneste/](https://www.norid.no/no/domeneoppslag/oppslagstjeneste/)
2.  Enter your domain name
3.  Click **Search**

The name of your **registrar (domain provider)** will appear in the results.

**For other domains (.com, .net, etc.):**

1.  Go to:  
    [https://lookup.icann.org/en](https://lookup.icann.org/en)
2.  Enter your domain name
3.  Click **Lookup**

Under **Contact Information**, you will find the provider.

* * *

> **Can I use Gmail or Hotmail?**

No.

Since **2024**, it is no longer possible to send emails through the control panel using public email services such as:

-   Gmail
-   Hotmail
-   Outlook.com

You must use an email address connected to **your own domain**.

Example:

[`post@mydomain.com`](mailto:post@mydomain.com)

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> **Can I use the same email address in multiple stores?**

Yes.

You can add the same domain to multiple control panels.

However:

-   each store receives its **own DKIM key**
-   each key must be added to DNS with your domain provider

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> **Does the email domain need to match the store domain?**

No.

The domain used for sending email does not have to be the same as the online store’s domain.

Example:

-   Store: `store.mystore.com`
-   Email domain: `mystore.com`

The most important requirement is that you have **access to manage the DNS settings for the domain**.