---
title: "Users, Administrators and Groups"
url: "https://support.acendy.com/en/article/users-and-user-groups"
language: "en"
last_updated: "2026-02-16T14:00:55.637Z"
---

# Users, Administrators and Groups

This article explains how to manage users, administrators and groups in the control panel. You will learn how to add users and manage access levels.

## How to access user administration

1.  Go to **Configuration** → **Administrators**

Here you will find:

-   **Company information**  
    This is the information associated with your company in Acendy. If you want to change anything, please contact us.
-   **Invoice and payment**  
    Here you will find information about your customer card in Acendy, as well as your invoice overview.
-   **Overview of users**  
    This is an overview of users who have access to your control panel, and you can also manage the users here.
-   **Administrator groups**  
    Here you can change and add different administrator groups.
-   **Change of ownership**  
    If you are going to carry out a change of ownership, it can be done here.
-   **Termination**  
    Here you will find relevant information such as the notice period, etc., if you are considering submitting a notice of termination for the online store or data cash register.
-   **Agreements**  
    Here you will find an overview of your agreements such as the Acendy User Agreement, Shipping Agreement, Hubspot User Agreement, Klarna User Agreement, etc.
-   **Upgrade plan**  
    If you are wondering which pricing plan you are on, or if you want to upgrade your pricing plan, you will find information here, as well as a form for upgrading.

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## How to add a new user

1.  Go to **Configuration** → **Administrators**
2.  Click **+Add user**
3.  Enter the user’s information
4.  Select role
5.  Select administrator group
6.  Click **Save**

The new user will receive an email to create a password.

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## Edit or remove a user

1.  Go to **Configuration** → **Administrators**
2.  Click **View details** for the selected user
3.  Make the required changes
4.  Click **Save**

To remove a user:

1.  Click **Delete user**

**Important to know:**

-   The account is permanently deleted.
-   The user will lose access to the control panel.
-   Actions performed with the account remain stored in the system.

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## Administrator groups and access levels

Administrator groups determine which parts of the control panel a user has access to.

### How to create a new administrator group

1.  Go to **Configuration** → **Administrators**
2.  Click **Administrator groups**
3.  Click **Create new group**
4.  Enter a name for the group
5.  Click **Save**

### How to change access level for a group

1.  Go to **Configuration** → **Administrators**
2.  Click **Administrator groups**
3.  Select the desired group
4.  Click **Access level**
5.  Enable or disable the required permissions
6.  Click **Save changes**

### Roles

A role describes the user’s function within the company.

The role is used for:

-   Customizing information and notifications
-   Internal organization

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## Important to know

-   Access is controlled by administrator group.
-   Changes to a group affect all users in that group.
-   Only users with the correct access level can manage other users.