---
title: "URL Redirects"
url: "https://support.acendy.com/en/article/url-forwarding"
language: "en"
last_updated: "2026-03-05T08:44:18.658Z"
---

# URL Redirects

This article explains how to set up URL redirects in your online store. Redirects are used to send visitors from an old URL to a new one, preventing customers from encountering a 404 error (page not found).

## What is a redirect?

A redirect is used when a page in your online store has a new address or no longer exists.

When a customer opens an old link:

-   they are automatically redirected to the correct page
-   old bookmarks and links continue to work
-   you avoid 404 errors in your store

This is especially useful when:

-   changing a product URL
-   restructuring categories
-   migrating content

* * *

## How to create a redirect

1.  Go to **Control Panel → Configuration → Redirects**
2.  Select **Redirect type**
3.  Enter the **Old address**
4.  Enter the **New address**
5.  Click **Save**

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## Types of redirects

### Global redirect

-   A general redirect that applies across the entire store.
-   Used to redirect one URL to another.

Example:

[`www.storename.com/old-page`](https://www.storename.com/old-page)  
→  
[`www.storename.com/new-page`](https://www.storename.com/new-page)

This is the most common type of redirect.

### Product redirect

-   Redirects from one specific **product ID** to another.
-   Used when a product has been moved or replaced.

Note:

-   You must use the **product ID**, not the product name
-   The ID can be found when editing the product

### Category redirect

-   Redirects from one specific **category ID** to another.
-   Used when a category has been moved or replaced.

Note:

-   You must use the **category ID**, not the category name
-   The ID can be found when editing the category

**Category IDs** and **product IDs** refer to the **unique identifier**, not the name, of the category or product. You can find the ID when editing the category or product.

* * *

## Editing or deleting redirects

You can edit or delete existing redirects.

1.  Go to **Control Panel → Configuration → Redirects**
2.  Here you can:

-   -   edit a redirect
    -   delete a redirect

### Important

-   If you select **Delete**, the redirect is removed immediately
-   Deleting a redirect cannot be undone

When editing a redirect, the **old address is locked** and cannot be changed.

If you need a different old address, you must create a new redirect.

Note: Editing existing redirects should only be done if you have a good reason and understand the changes you are making.

> Important!
> 
> Editing existing forwarding should only be done if you have a good reason to do so and know what you are doing.

* * *

## Important to know

-   Redirects only work within the store’s **main domain**
-   You cannot redirect to an external domain
-   Incorrect configuration may cause pages not to load properly
-   Always test redirects after creating them

* * *

## What if this does not solve the problem?

-   Verify that the old URL is entered correctly
-   Check that the new URL exists
-   Test the link in incognito mode
-   Contact Mystore support if the redirect does not work

Please include:

-   The store domain
-   The old URL
-   The new URL
-   A screenshot of the redirect in the control panel