---
title: "Upload a custom shipping logo"
url: "https://support.acendy.com/en/article/uploading-a-new-shipping-logo"
language: "en"
last_updated: "2026-03-25T09:05:17.211Z"
---

# Upload a custom shipping logo

This article explains how to upload a custom logo for a shipping method in the control panel. A custom logo can make it clearer for customers which carrier is used during checkout.

## What is a custom shipping logo?

All shipping methods in the webshop have a default logo.

For shipping methods provided by carriers, the carrier’s logo is usually displayed, for example:

-   Bring
-   PostNord

For generic shipping methods, such as **Flat rate shipping**, a standard logo is used.

You can upload a custom logo if you want to display a specific carrier or use a customized logo in checkout.

Shipping logos are **only supported in KCO (Kustom Checkout)**. If your store uses other checkout solutions, such as Express checkout, Avarda, etc., the logos will **not** be displayed.

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## Logo file requirements

Custom logos must meet the following requirements:

-   File format: **SVG or PNG**
-   Maximum file size: **1 MB**
-   The store must use **KCO (Kustom Checkout)**

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## How to upload a shipping logo

1.  Go to **Configuration → Shipping methods**
2.  Find the shipping method you want to change
3.  Click the **logo** for that shipping method
4.  A **logo settings** window will open.
5.  Drag and drop the logo file into the upload area, or click to select a file from your computer  
    **Note: The logo is uploaded immediately when the file is added**
6.  Click **Close**

The logo is now saved and linked to the shipping method.

The new logo will be shown to customers during checkout.

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## Delete a custom logo

If you want to remove an uploaded logo:

1.  Go to **Configuration → Shipping methods**
2.  Click the **logo** for the shipping method
3.  Click **Delete logo**
4.  Click **Close**

The system will then revert to the default logo.

Note:

-   The default logo **cannot be deleted**
-   Only **custom logos** can be removed

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## Important to know

-   The logo is uploaded **immediately after the file is added**
-   The change only applies to **the selected shipping method**
-   Shipping logos are only displayed if the store uses **KCO**

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## What should I do if this does not solve the problem?

Contact customer support and include:

-   the name of the webshop
-   the shipping method involved
-   the new logo you want to use