---
title: "Stock Status and Stock Rules"
url: "https://support.acendy.com/en/article/stock-setup"
language: "en"
last_updated: "2026-03-05T09:14:14.547Z"
---

# Stock Status and Stock Rules

This article explains how to manage stock status and stock rules in your online store. You will learn how to control the handling of out-of-stock products, pre-orders, and stock settings.

## Where can I find the stock settings?

Go to:  
**Control Panel → Configuration → General → Stock status**

Here you can configure how stock is handled in your online store.

* * *

## Configure stock rules

In the stock settings, you can control how the system handles products that are out of stock.

Examples of settings include:

-   deactivating products when the stock reaches zero
-   allowing customers to purchase out-of-stock products (overselling)
-   determining how stock status is displayed to customers

Changes are saved by clicking **Save changes**.

* * *

## Pre-order products

You can allow customers to **pre-order products** that are not currently in stock.

This is configured per product.

1.  Go to **Products → Products**
2.  Open the product you want to edit
3.  Locate the stock settings
4.  Enable **pre-order**
5.  Click **Save**

When this is enabled, customers can order the product even if the stock level is 0.

* * *

## Advanced stock management

For more control over stock status, the **Advanced stock management** extension is recommended.

This extension allows you to:

-   display custom stock messages
-   manage overselling with more detailed rules
-   automatically deactivate products when stock reaches zero

You can find the extension here:  
**Extensions → Your extensions**

* * *

## Back-in-stock email notifications

You can also allow customers to receive notifications when out-of-stock products are available again.

This is done using the **Back-in-stock email notification** extension.

With this feature, customers can:

-   register their email address on out-of-stock products
-   receive an automatic notification when the product becomes available again

You can find the extension here:  
**Extensions → Your extensions**

* * *

## Important to know

-   Stock settings apply to the entire online store
-   Pre-orders are configured per product
-   Advanced stock rules require a separate extension
-   Back-in-stock notifications require a separate extension

* * *

## What if this does not solve the problem?

-   Verify the stock settings under **Stock status**
-   Check that the product has the correct stock settings
-   Test the product in your online store
-   Contact Mystore support if the stock status is not displayed correctly

Please include:

-   The product name or product ID
-   A screenshot of the stock settings
-   The domain name of your online store.