--- title: "Multi-store — settings per sub-store" url: "https://support.acendy.com/en/article/new-article-87640737-a05f-439c-ba9a-3d5ffb0fec65" language: "en" last_updated: "2026-09-15T12:20:32.195Z" --- # Multi-store — settings per sub-store Each sub-store has its own set of settings. These determine which data is inherited from the main store, which goes back up, and which additional features are enabled for that specific store. You can find them under **Settings → Multi-store**, select a sub-store in the list on the left, the tab **Settings** * * * ## All settings The direction indicates which way the data flows. | Setting | Direction | What it does | | --- | --- | --- | | Nickname | A name you give the store, so the list is easier to read | Cross-selling of products | | Both ways | Sell products the store is out of, and automatically order them from the stores you select here | Which categories should be synchronized? | | Main store → sub-store | Limit synchronization to one category. Default is all | Synchronize stock changes | | Main store → sub-store | The stock level in the sub-store is kept the same as the main store | Allow stock changes | | Sub-store → main store | Allows you to change stock in the sub-store and send the change up to the main store | Synchronize customers | | Both ways | The customer list is kept the same as the main store | Synchronize liabilities | | Both ways | Gift cards and credit notes. Shown as read-only — see below | Synchronize dealers | | Main store → sub-store | Dealers and dealer prices are kept the same | Synchronize suppliers | | Main store → sub-store | The supplier list is kept the same | Synchronize currencies | | Main store → sub-store | The currency setup is kept the same | Synchronize order statuses | | Main store → sub-store | The order statuses are kept the same | Purchases handled by the main store | | Both ways | All purchases for the store are registered and handled in the main store | Synchronize orders | | Main store → sub-store | Orders from the sub-store are sent to the main store. Not active — see below | Stock summary | | Summarizes the stock from each sub-store that has this enabled, and writes the total into the main store | | | * * * ## Interdependent Settings Some settings are interdependent. The panel manages this automatically: if you enable a setting that requires another, it will be enabled simultaneously, and if you disable a setting that others depend on, they will also be disabled. What happens before you save is indicated below the switch. | Setting | Requires | Disables | | --- | --- | --- | | Allow inventory changes | Synchronize inventory changes | Inventory summary | | Synchronize inventory changes | Inventory summary | Inventory summary | | Synchronize inventory changes, Allow inventory changes | Synchronize suppliers | Synchronize currencies | | Purchases handled by main store | Synchronize currencies, Synchronize order statuses | Synchronize orders | | Synchronize customers, Synchronize order statuses | Synchronize debt | Synchronize customers | | | | | | | | | What you just clicked on takes precedence. If you enable Inventory summary while inventory synchronization is active, inventory synchronization will be disabled — not the other way around. * * * ## Choose one way to manage inventory Inventory synchronization, inventory summary, and cross-selling are three answers to the same question, and they should not be combined. | Solution | Suitable when | | --- | --- | | **Synchronize inventory changes** | Stores share one physical inventory and should display the same quantity | | **Inventory summary** | Each store has its own inventory, and the main store should display the total | | **Cross-selling** | Each store has its own inventory, and stores should be able to sell from each other's stock | > **⚠️ Cross-selling and collective orders require inventory synchronization to be off** > Inventory synchronization writes the main store's quantity down to the sub-store. The reservation placed by cross-selling and collective orders will then disappear with the next product synchronization. Stores with inventory synchronization enabled therefore cannot be selected as a cross-selling source. * * * ## Cross-selling Cross-selling allows the store to sell products it is out of stock for, and automatically order them from another store. You check the boxes for the stores from which to order. There are three limitations to be aware of: - A sub-store can only cross-sell from **other sub-stores** under the same main store. - **The main store cannot be selected** as a source from a sub-store. The opposite way — main store selling from a sub-store's stock — is set up from the main store's own page. - Stores with stock synchronization enabled are not available, for the reason above. If the setup has only one sub-store, there is no valid source for it, and the panel will notify you. > **💡 Cross-selling set up from the module page** > If cross-selling is set up from the module page under Settings → Modules, the list will not be displayed in the multi-store panel until the pair has been saved from here once. The value works as intended in the meantime. * * * ## Limit to one category **Which categories should be synchronized?** is set to *All categories*. If you select one of the main categories, only that one will be synchronized: its subcategories and products, and nothing outside of it. The list shows the main store's main categories in the same order as the category page. Categories hidden in the storefront are included in the list — a store can well be limited to a category customers do not see. * * * ## Synchronize orders transfers nothing today The setting can be turned on and saved, but the order transfer itself is not active in the current version. It is turned off in the synchronizer, and the manual synchronization button for orders has been removed for the same reason. If you need orders collected in the main store, please contact support. If items are to be collected for reordering, you want collection orders — see the Modules tab further down. * * * ## Synchronize debt is read-only The setting is displayed with the saved value but cannot be changed. The switch appeared to work in the old version of the page but never saved anything. Making it writable would start synchronizing gift card and credit note balances between stores, and that is a decision that must be made consciously. If you need this, please contact support. * * * ## Modules tab Two switches that apply to the selected sub-store. They are separate because they are store settings, not settings for the pair. | Module | What it does | | --- | --- | | **Disable product extension** | A product is only deactivated when it is at 0 in both the main store and all sub-stores that have this enabled. Without it, it is sufficient for the main store to run out | | **Create a collection order for each sale** | Every time this store sells something, the product lines are added to a collection order in the main store, so that everything to be reordered is gathered in one place | > **💡 Collection orders are set per store** > The switch applies to the store you are currently in. The main store's own collection order setting does not exist — it would collect the store's sales into itself. Collection orders only include items that the delivering store actually has in stock, and the lines are reserved there. Returns and correction lines are never included. ### Excluding a product from collection orders Some products should never be reordered from another store — items the store has removed from its assortment, campaign items only available in one place, or products that cannot be moved between stores. Tag the product with `exclude_from_collection_order` and set the value to `. This will exclude it from both replenishment orders and cross-selling orders.` Here's how: **1.** Go to the product in the **main store**2. **Open the product's tags.**3. **Add the tag** exclude\_from\_collection\_order `with the value` 4. `Save.` The tag is synchronized down to the sub-stores along with the rest of the product's tags, so you set it once and it applies throughout the entire setup. > **💡 The value must be set** > Only the value `or` true `enables the exclusion. A tag that simply exists, without a value, does not exclude the product.` If you have added product tags as exceptions for a sub-store, the tag will not be included there, and then it must also be set in that store.