---
title: "Move to a new domain"
url: "https://support.acendy.com/en/article/move-to-a-new-domain"
language: "en"
last_updated: "2026-03-11T09:19:09.399Z"
---

# Move to a new domain

This article explains how to move your online store to a new domain and set up the correct redirect. Proper configuration is important to avoid losing traffic and search engine rankings.

## Before you start

Before moving your store to a new domain, make sure that:

-   You **own and have access to the new domain**
-   The domain is **connected to Mystore**
-   You have access to **hosting or DNS for the old domain**

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## How to move your online store to a new domain

Changing your domain can lead to a loss of traffic and Google rankings if it is not done correctly. As a Mystore customer, we recommend following these steps:

1.  **Confirm ownership of the new domain**  
    Make sure the new domain is registered to you and that you have access to manage the domain’s DNS settings.
2.  **Activate the new domain**  
    Follow the instructions to activate the new domain and point it to the Mystore servers.
3.  **Keep hosting active on the old domain**  
    After the move, hosting should remain active on the old domain. This is necessary in order to set up a redirect to the new domain.
4.  **Create a 301 redirect**  
    To preserve traffic and search engine rankings, you should create a **301 redirect** on the hosting connected to the old domain.  
    A 301 redirect tells search engines and browsers that the page has **permanently moved to a new address**.

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## How to set up a 301 redirect

Once hosting (web hosting) is activated:

1.  Log in to the hosting account via **FTP**.  
    Your hosting provider will supply the login credentials.
2.  Open the file **.htaccess**.  
    (This file is often hidden, so you may need to enable the option to show hidden files.)
3.  Add the following code and replace `olddomain.com` and `newdomain.com` with your actual domain names:

```
RewriteEngine on
RewriteCond %{HTTP_HOST} ^olddomain.com [NC,OR]
RewriteCond %{HTTP_HOST} ^www.olddomain.com [NC]
RewriteRule ^(.*)$ http://newdomain.com/$1 [L,R=301,NC]
```

After saving the file, **all traffic to the old domain** (both the homepage and subpages) will be redirected to the corresponding URLs on the new domain.

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## Important to know

-   A **301 redirect** helps search engines understand that the domain has permanently moved
-   This helps preserve **traffic and SEO rankings**
-   The redirect should remain active for as long as possible

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## Need help?

If you are unsure how to set up the redirect, we recommend contacting your **domain provider or hosting provider**. They can assist you with the configuration.