---
title: "How to use discount codes"
url: "https://support.acendy.com/en/article/how-to-use-discount-codes"
language: "en"
last_updated: "2025-05-09T07:56:57.988Z"
---

# How to use discount codes

## How to Use Discount Codes

This article explains how to easily create and use discount codes, either via email or popup.

## Creating Discount Codes

### Creating a Unique, Single-Use Discount Code per Customer

Follow these steps to create a discount code that can be used only once by each customer:

-   Go to **Discount Codes** and click the plus button to create a new discount code.
-   Give the code a descriptive name.
-   Select "Yes" under "Unique discount code".
-   Select "No" under "Discount code template".
-   Select the validity period for the discount code.
-   Enter the discount amount (currency or percentage).
-   Click the save button.

### Creating a Discount Code That Cannot Be Combined with Other Discounts

To create a unique discount code that cannot be combined with other discounts, you must first create a template in Mystore.

-   In the Mystore control panel, open the discount center (**Main Menu > Tools > Discounts**). Create a new discount code as a template.
-   Define the rules for the discount code.
-   Copy the discount code's name and use this as the name in Personalized Shopping.
-   Each customer will receive a unique discount code based on the rules you defined in Mystore.

### Creating a Discount Code for Multiple Users

Follow these steps to create a discount code that can be used multiple times by different customers:

-   Create the discount code in Mystore (**Tools > Discounts**). Define the rules (duration, whether it applies to sale items, etc.). Copy the discount code's name.
-   Enter the discount code in Personalized Shopping (**Discount Codes > Discount Codes**). Give it an internal name. In the "Discount code" field, enter the name from step 1.
-   Choose whether you want to offer the discount code via popup or email (see below).

## Offering Discount Codes

### Offering a Discount Code via Email

To offer a discount code through email, you first need to create it in the control panel.

**Create the discount code**

Before you can add a discount code to the email, you must create it in the control panel. The control panel manages the discount system. Navigate to **Tools > Discounts** in the control panel to get started. Once the discount code is created, you can add it to the email builder.

Follow these steps:

-   Open the email you want to edit.
-   Drag and drop the "Discount" component from the menu into the email.
-   Click the gear icon on the "Discount" button > Select "Select a discount code".
-   Copy the name of the discount code you created in the control panel into the "Code" field.
-   Click "Save".
-   Save the email.

**Pros:** You ensure that the customer's email is genuine. This is better for later marketing.

**Cons:** More steps can lead to a slightly lower conversion rate.

### Offering a Discount Code via Popup

A popup can be effective for getting customers to subscribe to newsletters.

Follow these steps:

-   Click on **Add discount**.
-   Select an existing or create a new discount code.
-   Copy the text

@@DISCOUNT-XX@@

-   (shown in a blue frame). Close the window.
-   Enter the discount code in the field for Success along with the desired text.

**Pros:** The customer gets direct access to the code, increasing conversion.

**Cons:** No guarantee that the email address is correct.

Activate Discount Code Reminder body { font-family: sans-serif; line-height: 1.6; margin: 20px; } h1, h2 { color: #333; } h2 { border-bottom: 2px solid #ccc; padding-bottom: 5px; margin-top: 30px; } p { margin-bottom: 15px; } ul { list-style-type: disc; margin-left: 20px; margin-bottom: 15px; } 

## Activate Discount Code Reminder

This article explains how to activate and configure the discount code reminder to help your customers remember the code they received. The discount code reminder is a feature that displays a small "gift package" icon in the corner of the screen after a customer has received a discount code. The customer can click on the icon to see the discount code again and copy it.

Follow these steps to activate and customize the discount code reminder:

-   Go to the menu on the left.
-   Select "Settings".
-   In the submenu, select "Discount Code".
-   Under the "Discount Code Reminder" section, you can:
    -   Change the status (activate or deactivate the feature).
    -   Change the color of the icon.
    -   Add a short text description (optional).