---
title: "Campaign Center v3 — Sync integrity"
url: "https://support.acendy.com/en/article/campaign-center-v3-sync-integrity"
language: "en"
last_updated: "2026-05-20T09:40:04.142Z"
---
# Campaign Center v3 — Sync integrity
When a campaign is active, each product's discounted price must be present in the storefront's pricing system. Campaign Center tracks this and surfaces a warning when something falls out of sync.
### The live counter
On the campaign detail page, active campaigns show a live counter next to the product count:
| Indicator | Meaning |
| --- | --- |
| **All X products live**
(green) | Every product's discount is active on the storefront. |
| **X / Y live**
(amber) | Some products are missing. The left number is how many are currently live; the right is the total in the campaign. |
Products that are out of sync also show a warning icon on their row in the product table.
* * *
### Re-syncing missing products
When the counter shows a shortfall, a **Re-sync missing** button appears next to it. Clicking it replays the sync for every product that's missing, pushing their discounted prices back to the storefront. A confirmation notification appears when the operation completes.
Re-syncing is safe to run at any time on an active campaign — it only affects products that are actually missing.
* * *
### Why products go out of sync
The most common cause is a system interruption during campaign activation — for example, if the activation job was interrupted partway through a large product list.
If products continue to fall out of sync after re-syncing, contact support with the campaign name and the approximate time the issue began.