---
title: "Shipping with automatic price calculation"
url: "https://support.acendy.com/en/article/automatic-price-calculation"
language: "en"
last_updated: "2026-03-15T15:29:43.084Z"
---

# Shipping with automatic price calculation

This article explains how to use shipping methods with automatic price calculation from carriers (Bring and PostNord) in your online store.

## What is automatic price calculation?

When automatic shipping pricing is enabled, the shipping cost is calculated based on the carrier’s own price tables. The price is calculated based on factors such as:

-   weight
-   destination
-   shipping product
-   any additional services

This provides the customer with a more accurate shipping price during checkout.

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## How automatic shipping pricing works

When a customer goes to checkout, the system will:

1.  calculate the **total weight of the order**
2.  use the **customer’s postal code**
3.  look up the price in the **carrier’s pricing table**

The correct shipping price is then displayed in checkout.

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## Bring – available shipping methods

### Pick-up point delivery (Pakke til hentested)

The package is delivered to a Bring pick-up point near the customer. You can choose automatic price calculation or a fixed price.

Typical characteristics:

-   tracking included
-   delivery to pick-up point
-   maximum weight: **35 kg**

### Parcel in mailbox (Pakke i postkassen)

The package is delivered directly to the customer’s mailbox if it meets the size requirements.

Requirements:

**Maximum weight**

-   5 kg

**Maximum dimensions**

-   Maximum length: **45 cm**
-   Length + width + thickness: **max 90 cm**

**Maximum dimensions for rolls**

-   Maximum length: **45 cm**
-   Length + diameter + diameter: **max 90 cm**

### Home delivery (Pakke levert hjem)

The package is delivered directly to the customer’s address. You can set a fixed price, but automatic price calculation using Bring’s price list is recommended.

Bring offers delivery to most addresses in Norway.

**Delivery times:**

-   daytime (08:00–17:00)
-   evening (17:00–21:00)

This varies depending on location.

### Posten Letter Post (Posten Brevpost)

Sends items as letters via Posten. The shipping price is calculated automatically based on **weight and postal code**.

Note: The store does not support calculations based on height, width, or depth.

### Business Parcel (Pakke til bedrift)

Delivery to business addresses. The shipping price is calculated automatically based on Bring’s pricing tables.

-   tracking included
-   normally delivered the next business day to most locations in Norway

### General Cargo to Business (Stykkgods til bedrift)

Used for larger shipments transported by truck or train within Norway.

-   shipping price calculated automatically based on Bring’s rates
-   tracking included

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## PostNord – available shipping methods

### PostNord Collect

The package is delivered to the customer’s nearest PostNord pick-up point.

Typical characteristics:

-   delivery to pick-up point
-   tracking included
-   can use fixed price or automatic price calculation

### PostNord Home Small

Delivery directly to the customer’s mailbox.

Requires integration with **Profrakt/Logistra**.

Can be used with:

-   automatic pricing
-   fixed shipping price

### PostNord Home

Home delivery to the customer during daytime or evening.

-   notification via SMS or email
-   delivery can be scheduled via **My Pages** or phone
-   delivered to a designated location at ground level

### PostNord General Cargo (PostNord Stykkgods)

Used for larger shipments and parcels above **35 kg**.

-   This solution can combine individual parcels and pallets in one shipment
-   The shipping price is calculated automatically based on PostNord’s rates

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## Important to know

> Availability of shipping methods may vary depending on **carrier agreements** and which integrations are activated in your store.

For automatic shipping pricing to work:

-   the shipping method must be **installed**
-   the shipping method must be **activated**
-   products must have **weight registered**
-   the store must have the correct **sender address**

You can find the sender address under:

**Configuration → General → Shipping / Packing**

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## Common causes of incorrect shipping prices

Automatic shipping calculation may be incorrect if:

-   products are missing **weight**
-   the postal code is not supported by the shipping method
-   the shipping method is not active
-   the wrong shipping zone is selected

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## What if this does not solve the problem?

Contact customer support and include:

-   the **store name**
-   which **shipping method** it concerns
-   the **postal code used in checkout** (and which products were in the order)
-   a **screenshot of the shipping setup**