---
title: "Acendy App"
url: "https://support.acendy.com/en/article/acendy-app"
language: "en"
last_updated: "2026-03-17T10:28:32.619Z"
---

# Acendy App

This article explains how to use the Acendy app to monitor sales, receive notifications for new orders, and scan products directly from your mobile device.

## What can you do in the Acendy app?

With the Acendy app, you can quickly and easily:

-   Receive **push notifications for new online store orders**
-   View **sales overview** for the day, week, and month
-   View and open the store’s **15 most recent orders**
-   Manage **customer inquiries in the inbox**
-   Use your mobile camera to **scan barcodes and look up products**
-   Choose **which stores to fetch data from** if you have multiple stores

> ⚠️ Note
> 
> To limit data traffic, it is only possible to retrieve data from a maximum of 5 stores at the same time.

## Getting started

### Download the app

Download the **Acendy app** from:

-   [**App Store**](https://apps.apple.com/no/app/acendy/id6754310966) **(iOS)**
-   [**Google Play**](https://play.google.com/store/apps/details?id=com.acendy.acendyapp&hl=en) **(Android)**

![](https://cdn-assets.productfruits.com/67501f6f-bf21-472c-8ebc-2415ca11ef89)App Store

![](https://cdn-assets.productfruits.com/0085acb9-4ecc-42c5-aa15-0c5b9fe4cbdb)Google Play

### Log in

Once the app is installed:

1.  Open the app
2.  Log in using the **same username and password as in the control panel**

## **Using the app**

The app consists of four main sections:

-   **Dashboard**
-   **Scanner**
-   **Orders**
-   **Inbox**
-   **Settings**

### Dashboard

The dashboard provides a quick overview of your sales.

Here you can see:

-   **Total sales for the last 24 hours**
-   **Total sales for the last 30 days (previous month)**

This makes it easy to monitor your store’s performance directly from your mobile device.

### Scanner

The scanner feature allows you to use your phone’s camera to scan product barcodes.

When a barcode is scanned, you will see product information such as:

-   **Inventory status**
-   -   Available stock
    -   Physical stock
    -   Reserved stock
-   **Item number (SKU)**
-   **Cost price**
-   **Sales price**

This makes it easy to look up product and inventory information directly from your phone.

### Orders

Here you can see an overview of the **15 most recent orders** in your store.

You can customize the view by:

-   **Selecting which orders to display:**
-   -   Online store
    -   POS (point of sale)
    -   Both
-   **Sorting by:**
-   -   Order ID
    -   Date
    -   Newest
    -   Oldest
-   **Grouping by:**
-   -   Order status
    -   Store name (if you manage multiple stores)

You can view orders from **up to 5 stores simultaneously**.

### Inbox

In the Inbox, you can manage customer inquiries directly in the app.

You can:

-   **View and reply** to customer messages
-   Receive **push notifications** for new inquiries
-   **Filter** conversations
-   **Update:**
-   -   Status
    -   Priority
    -   Assignee

### Settings

In Settings, you can:

-   Select which stores the app should fetch data from
-   Enable/disable push notifications for:
-   -   Inbox messages
    -   New online store orders
-   View app information (such as your Acendy App ID)
-   Log out

## Important to know

-   You can fetch data from a maximum of 5 stores at the same time
-   Push notifications for new orders apply to online store orders only (not POS)
-   Price formatting can be set to follow a local standard (e.g. Norwegian), even if the app is used in another language

## What should I do if this does not solve the problem?

If you experience issues with the app:

-   Log out and log back in
-   Update the app to the latest version

If the problem persists, contact customer support and include:

-   A description of the issue
-   The device you are using (iOS / Android)
-   Your Acendy App ID
-   The time the issue occurred